World-Class, 24x7x365, 100% US-Based
Managed IT Support

We Manage Your IT, So You Can Manage Your Business

Our responsive team delivers stable, secure IT services that allow you to focus on what matters most — running your business. With NOVO providing the support you need you can reduce your IT overhead, your risk, and your stress.

NOVO Care

Mitigate Risk

Protect your enterprise by implementing cybersecurity & compliance measures, preventing downtime, and minimizing data loss.

Increase Flexibility

Improve end-user satisfaction with support that allows you to work from anywhere, retain talent, and enable collaboration.

Optimize Cost

Manage costs by minimizing capital expenditures, increasing staff engagement, and making data-driven decisions.

Contact Us To Learn More About NOVO Care, Our Managed IT Support Solutions.

NOVO Care Services

NOVO’s highly trained IT engineers are U.S.-based and provide 24x7x365 help desk support in the way you like to communicate, whether it’s phone, email, ticketing portal, text, or TEAMS chat.

We implement and support the Microsoft Enterprise platform for every customer to create a reliable and effective IT infrastructure environment.

24/7/365 Help Desk

24/7/365 Help Desk

    • Responsive, U.S.-Based Help Desk by Email, Text, TEAMS, Ticketing

    • Desktop & Field Support

    • Desktop, Network, Printer, & Vendor Management

    • Patch Management

Cloud & Infrastructure

Cloud & Infrastructure

    • IT Software Installation and Network Support

    • Server & Backup Maintenance, and Disaster Recovery

    • Essential Cyber Security

    • Data Administration

Advisory Services

Advisory Services

    • IT Due Diligence

    • Acquisition & Merger Support

    • Hardware & Software Evaluation & Implementation

    • Program Management and New Employee Onboarding

How We’re Different

24x7x365 Monitoring

Real-time monitoring and alerting systems ensure that performance and security issues are identified before major issues occur.

Customizable & Scalable

We’ll serve as your IT team or work with your existing IT department depending on your needs.

Rapid Response

Support now, not later. Over 90% of calls are answered within 30 seconds.

Customer Experience

Everyone on NOVO’s Support Team are third-level engineers who can resolve any issue you may have — from a printer issue to a server crash. With NOVO, you will be connected immediately with an engineer, not bounced around between different support levels.

Fast Onboarding

Our standardized methodology makes onboarding quick and painless.

Quick Resolution

Our Network Operations Center (NOC) provides both proactive and reactive assistance, allowing us to address and resolve issues quickly. You interact with the NOVO team via a customized ticketing system where issues are tracked and addressed.

Personal Service

Your users can easily reach a real person who will help them resolve any issues.

100% U.S.-Based Support

Support services are based in the Central time zone.

Utilization of Microsoft Enterprise Platfrom

We use Microsoft’s proven, enterprise platform.

Capital Cost Reduction

Our IT services are scalable, agile, and specialized. Improved IT with reduced overhead costs.

Our Solutions

 

Managed IT Solutions:

World-Class Support

24/7/365

100% U.S. Based 

 

NOVOCloud | Cloud Migration Services

Modernize Your Workplace:

Cloud Migration
High Availability
Risk Mitigation
Business Agility
Security & Compliance
Cost Effective

NOVOSecure | Advanced cybersecurity

Comprehensive and seamlessly integrated MSSP Solutions:

Best-in-Class Security

Simplified Protections

Scalable for Your Needs

Intelligence Information Protection & Governance:

Risk Management

Discovery & Response

Compliance Management