World-Class, 24x7x365, 100% US-Based
Managed IT Support

We Manage Your IT, So You Can Manage Your Business

Our responsive team delivers stable, secure IT services that allow you to focus on what matters most — running your business. With NOVO providing the support you need you can reduce your IT overhead, your risk, and your stress.

Mitigate Risk

Protect your enterprise by implementing cybersecurity & compliance measures, preventing downtime, and minimizing data loss.

Increase Flexibility

Improve end-user satisfaction with support that allows you to work from anywhere, retain talent, and enable collaboration.

Optimize Cost

Manage costs by minimizing capital expenditures, increasing staff engagement, and making data-driven decisions.

NOVO Care Services

NOVO’s highly trained IT engineers are U.S.-based and provide 24/7/365 help desk support in the way you like to communicate, whether it’s phone, email, ticketing portal, text, or TEAMS chat.

We implement and support the Microsoft Enterprise platform for every customer to create a reliable and effective IT infrastructure environment.

24/7/365 Help Desk

Responsive, U.S.-Based Help Desk by Email, Text, TEAMS, ticketing

Desktop & Field Support

Desktop, Network, Printer, & Vendor Management

Patch Management

Cloud & Infrastructure

IT Software Installation and Network Support

Server & Backup Maintenance, and Disaster Recovery

Essential Cyber Security

Data Administration

Advisory Services

IT Due Diligence

Acquisition & Merger Support

Hardware & Software Evaluation & Implementation

Program Management and New Employee Onboarding

How We’re Different

24x7x365 Monitoring P

Real-time monitoring and alerting systems ensure that performance and security issues are identified before major issues occur.

Customizable & Scalable P

We'll serve as your IT team or work with your existing IT department depending on your needs.

Rapid Response P

Support now, not later. Over 90% of calls are answered within 30 seconds.

Customer Experience P

Everyone on NOVO’s Support Team are third-level engineers who can resolve any issue you may have — from a printer issue to a server crash. With NOVO, you will be connected immediately with an engineer, not bounced around between different support levels.

Fast Onboarding P

Our standardized methodology makes onboarding quick and painless.

Quick Resolution P

Our Network Operations Center (NOC) provides both proactive and reactive assistance, allowing us to address and resolve issues quickly. You interact with the NOVO team via a customized ticketing system where issues are tracked and addressed.

Personal Service P

Your users can easily reach a real person who will help them resolve any issues.

100% U.S.-based Support P

Support services are based in the Central time zone.

Utilization of Microsoft Enterprise Platform P

We use Microsoft’s proven, enterprise platform.

Capital Cost Reduction P

Our IT services are scalable, agile, and specialized. Improved IT with reduced overhead costs.

Our Solutions

Managed IT Support:
World-Class, 24x7x365, 100% US-Based

Featured Clients

"NOVO modernized our infrastructure and communications so that we were prepared to transition to working remotely, intelligently and safely."

Per Juvkam-Wold | President, HEYCO Energy International

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NOVO | Modernizing the Digital Workplace

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